Refund policy
At Furray, your pet's satisfaction is our utmost priority. We stand behind the quality of our skincare products; however, all sales are final, and we do not accept returns or exchanges.
Refunds Under Specific Circumstances
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Defective or Damaged Items: Should you receive a defective or damaged product, contact us within 7 days of receipt. We'll promptly arrange a full refund or a replacement at no additional cost.
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Unsatisfactory Results: We value your pet's experience. If our skincare products do not meet your expectations, please reach out within 30 days of purchase. We'll consider a partial refund based on your pet's individual experience.
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Incorrect Item Received: If you receive the wrong item or something different from what you ordered, contact us immediately. We'll work to rectify the situation by providing a refund or arranging the correct item's shipment without the need to return of the incorrect product (free product!).
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Cancellation of Order Before Shipment: Should you wish to cancel your order before shipment, please contact us promptly. If the order has not yet been shipped, we'll process a full refund.
Initiating a Refund Request
To request a refund for a defective/damaged item or unsatisfactory results, contact our customer support team at hello@furray.com. Please provide your order number and relevant details including photo proof to facilitate the process.
Exceptions
All sales are final, and no returns or exchanges are accepted except under the circumstances specified above. Sale items and gift cards are non-refundable.
Refund Process
Upon approval of your refund request and inspection of the return, we'll notify you. Approved refunds will be processed within 10 business days via your original payment method. Please allow additional time for your bank or credit card company to process the refund.
We appreciate your understanding of our commitment to your pet's well-being and product quality standards. For further assistance or inquiries, please contact us at hello@furray.com.