FAQ

Using our products on your pet is simple and straightforward!

• Moisturizing Balm: Apply and gently massage a small amount of balm onto your pet's dry or rough skin areas, such as paw pads, elbows, or nose. Repeat as needed to maintain hydration.
• Paw Cleaner: Dispense foam and massage directly onto your pet's paw. Gently clean each paw using the brush in circular motions, focusing on the pads and spaces between toes. Finish by wiping the cleaned paw with a cloth.
• Ear Wipes / Eye Wipes: Gently use the wipes to clean around the outer area of your pet's ears or around the eye area, taking care to avoid direct contact with the eyes or inner ear. Use a new wipe for each area to prevent cross-contamination.

Always ensure a calm environment and use gentle motions to make the experience comfortable for your pet. If your pet shows any signs of discomfort during application, pause and resume when they are more at ease.

Consistency is key for optimal results! Our products are designed for daily use and can be incorporated into your pet's routine as needed. For best outcomes, consider using them daily, much like your own skincare routine. Depending on your pet's needs, you can adjust usage—some pets may benefit from more frequent application. Building a routine that suits your pet's comfort and skin health is encouraged, ensuring they receive the care they deserve.

Yes. Our products are formulated to be safe and effective for both dogs and cats. While our products are designed for general use, it's always advisable to consult with a veterinarian, especially if your pet has specific allergies or sensitivities.

Yes. Our products are gentle and safe for use on puppies and kittens aged over 12 weeks. However, as young pets have sensitive skin, we recommend introducing the products gradually and using them in moderation. It's advisable to consult with a veterinarian before starting any new skincare regimen for your young furry friend. Monitoring their reaction and comfort during initial use is essential, ensuring a positive experience as they grow.

Our Ingredient Wiki openly shares the detailed insights into every ingredient, its origins, and its purpose. We believe pet owners deserve to know what goes into the products they trust for their furry companions. This Wiki will empower pet parents to make informed choices for their pets' well being.

Alternatively, all the ingredients can be found under the Ingredient section of each product page.

Yes, all our products undergo thorough vetting and adhere to strict safety standards. We prioritize safety and efficacy by collaborating closely with veterinary professionals throughout our product development process. Each ingredient is carefully selected and evaluated to meet both industry standards and the highest level of vet approval, ensuring your pet receives the best care possible.

Yes. We prioritize the well-being of pets and ensure our products are free from harmful chemicals and common allergens.

All our products are completely free from sulfates, parabens, drying alcohols, artificial fragrances, essential oils, phthalates, silicones, formaldehyde, and artificial dyes etc.

We're committed to providing safe, gentle care for your pet without any compromise on quality.

Pet safety is our priority. While our products are designed to prioritize safety and minimize side effects, individual sensitivities can differ, much like human allergies. For pets with sensitive skin or known allergies, consulting a vet before use is ideal. Testing on a small area helps ensure compatibility. Always monitor your pet after use for any signs of irritation or allergic reactions. If any adverse effects occur, discontinue use and seek veterinary advice.

We aim to get your order to you swiftly and efficiently. Once your order is placed, our team works to process and ship it within 2 business days. Shipping times may vary based on your location; typically, Canada orders arrive within 3-9 business days from the date of shipment; international orders may arrive within 15 business days. For any queries or updates regarding your shipment, feel free to reach out to our support team. We strive to ensure your pet care essentials reach you promptly.

Please read our Shipping Policy for more shipping-related information.

Although we are based in Canada, we're thrilled to share our products worldwide. We currently offer international shipping to United States. To ensure our pet care essentials reach furry friends across the globe, we are working on expanding our consumer market regions.

Please note that shipping times and fees may vary based on the destination country. For specific details or inquiries regarding international shipments, kindly reach out to our support team. We're here to assist you in providing top-quality care for your pet, no matter where you are.

Please read our Shipping Policy for more shipping-related information.

Once your order is processed and on its way, you'll receive a confirmation email with a tracking number and instructions. Simply click on the tracking link provided in the email to follow your package's journey right to your doorstep. If you encounter any issues or need further assistance with tracking, our support team is just a message away.

You can also track your order here.

Your satisfaction is our priority, and we're here to make it right. If your order arrives damaged (unusable) or incomplete, please accept our apologies for any inconvenience caused. To assist you promptly, kindly reach out to our support team within 48 hours of receiving the package. Please provide details and photos of the damaged or missing items, and we'll swiftly resolve the issue for you.

Please read our Refund Policy for more information.

Maintaining your pet's paw hygiene is crucial for their overall well-being. Here are some tips:

• Regularly inspect and clean their paws after walks, especially in muddy or dusty conditions.
• Gently clean their paws with our Paw Cleaner to remove dirt and debris.
• Trim their nails and paw fur regularly to prevent overgrowth and discomfort.
• Moisturize their paw pads with our All-Natural Moisturizing Balm to keep them hydrated and healthy.
  

For more detailed guidance on paw care, reach out to our team for personalized advice.

Our Ear Cleaning Wipes offer several benefits for your pet's ear care routine:

• Cleanliness: They effectively remove dirt, wax, and debris from the ears, reducing the risk of infections.
• Prevention: Regular use can help prevent buildup that could lead to ear infections or discomfort.
• Odor Control: They can help manage unpleasant odors caused by bacterial or yeast growth.
• Convenience: Ear wipes provide a convenient and gentle way to maintain ear hygiene without causing stress to your pet.
• Monitoring: Regular use allows for checking your pet's ears for any signs of redness, irritation, or issues that might require veterinary attention.
  

Using ear wipes as part of your pet's care routine promotes ear health and ensures a comfortable and clean environment for your furry friend.

Maintaining your pet's skin hydration is essential throughout the year. Here are some tips:

• Regular Baths: Use a moisturizing shampoo suitable for your pet's skin type, avoiding over-bathing to retain natural oils.
• Proper Diet: Ensure your pet's diet includes essential fatty acids or consult with a vet about supplements that promote healthy skin.
• Hydration: Keep your pet well-hydrated; water intake directly affects skin moisture.
• Weather Adaptation: In dry seasons, consider using our vet-recommended All-Natural Moisturizing Balm to prevent dryness and irritation.
• Consult a Professional: If your pet experiences persistent dry skin or allergies, consult a veterinarian for tailored advice.
  

Adapting to seasonal changes and providing consistent care tailored to your pet's needs ensures healthy, moisturized skin year-round.

Grooming your pet at home can be a bonding experience while maintaining their well-being. Here are some tips:

• Regular Brushing: Brush your pet's coat regularly to prevent mats and tangles and distribute natural oils for a healthy shine.
• Bathing Routine: Use pet-specific shampoos and conditioners, ensuring a gentle and thorough cleaning without over-bathing.
• Nail Trimming: Keep your pet's nails trimmed to a comfortable length, preventing discomfort or issues with mobility.
• Ear and Eye Care: Clean ears gently with our vet-approved Eye Cleaning Wipes / Ear Cleaning Wipes and regularly check eyes for any signs of irritation or discharge.
• Teeth Hygiene: Brush your pet's teeth with pet-safe toothpaste to prevent dental issues.
• Comfortable Environment: Ensure a comfortable grooming area with non-slip surfaces and positive reinforcement to create a stress-free experience.

If your pet isn't accustomed to grooming, gradual desensitization can help. Start by gently touching their paws or other grooming-sensitive areas regularly to acclimate them. Introduce grooming tools or products slowly, allowing them to become familiar and comfortable. Offer treats and positive reinforcement to create a positive association. Gradually increase the duration of grooming sessions as your pet becomes more at ease. Patience and a calm approach go a long way in helping your pet embrace grooming as a positive experience.

For specific guidance or recommendations on grooming products, reach out to our team. Grooming at home not only maintains your pet's appearance but also contributes to their overall health and happiness.