Shipping policy
Thank you for choosing Furray for your pet's skincare needs. We aim to provide a seamless and efficient shipping experience to ensure your furry friend receives our products promptly and in excellent condition.
Order Processing
- Orders are typically processed within 2 business days after payment confirmation.
- Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods and Timeframes
- We offer standard shipping services for domestic and international orders.
- Estimated delivery times for standard shipping within Canada are typically between 5 to 10 business days after order processing.
- International shipping times vary based on destination and customs procedures. Estimated delivery times for international orders are provided at checkout.
Shipping Costs
- Shipping costs are calculated based on the weight of your order and the destination.
- Domestic CAN orders over CAD$50 qualify for free standard shipping.
- For international orders, free shipping thresholds may vary.
| Country | Shipping Rate & Free Shipping Threshold |
| Canada |
|
| United States |
|
Order Tracking
- Once your order is shipped, a shipping confirmation email containing tracking information will be sent to you. Use this information to track your order's progress.
Shipping Restrictions
- We currently ship to Canada and United States. For specific inquiries about shipping to other locations, please contact us at hello@furray.com.
- Please note that certain items, such as hazardous materials or flammable liquids, have shipping restrictions and may not be eligible for international delivery.
Address Accuracy
- Ensure your shipping address is accurate and complete to prevent delivery delays or unsuccessful deliveries. We are not responsible for undelivered packages due to incorrect addresses provided by customers.
Delivery Issues
- In case of delivery issues or delays, please contact the shipping carrier directly using the provided tracking information or reach out to our customer support team for assistance.
International Customs and Duties
- US orders are subject to customs duties, taxes, or other fees. General rates of duties and tariffs are included as part of the product prices.
We strive to make your shopping experience enjoyable and convenient. For any questions or concerns regarding shipping, please contact us at hello@furray.com. Thank you for choosing Furray!